Frequently Asked Questions

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No, you may place an order as a guest. However, we highly recommend that you create an account when checking out so you can track and review purchases from your account. You can also save your address and personal details which will allow for a more seamless checkout experience for future purchases. 

To check the status of your order, log into your account and click on your order to view shipment status & tracking details.
Yes—absolutely. All of our merchandise is 100% authentic, brand new and of first quality. We purchase our inventory directly from the brands, their authorized dealers or trusted independent vendors only. We guarantee the authenticity of our goods with a lifetime money-back guarantee. For more information, see our Authenticity and Warranty section.
We ship worldwide. For orders outside of the US, we declare a nominal package value to minimize customs’ duties. For more information, including our shipping fees and delivery time, please visit our our Shipping Information page.

We accept Visa, Master Card, Discover, American Express, PayPal, Amazon Pay and Affirm.

Yes. All personal information submitted via this website, urbanlooms.com, is encrypted and secure. We use Secure Sockets Layer (SSL) technology, the highest standard in internet encryption technology, to ensure maximum protection of your credit card and personal information as it is transmitted to us.

Yes. All personal information submitted via this website, urbanlooms.com, is encrypted and secure. We use Secure Sockets Layer (SSL) technology, the highest standard in internet encryption technology, to ensure maximum protection of your credit card and personal information as it is transmitted to us.

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Contact us directly: care@auriane.com
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